Your website under ongoing technical care
Updates, fixes and a fast response to requests - no matter who built your website. You focus on your business, we focus on its technical side.
Technical support from 400 zł net / mo.
The final price depends on the scope of work and the cooperation format you choose.
Who this support is for
Technical care for websites that can't wait
We support websites and online stores that are already live - no matter whether we built them or another team did.
We match the scope and format of cooperation to how often your website needs changes.
See the scope of supportWebsites with no in-house developer
Websites that need regular updates
Online stores
Companies right after launching a new website
Websites built by another team
Scope of support
What we handle
From minor fixes to bigger functional changes - we treat your website as if it were still in the works.
Content updates
Text, photos, offer and prices - always up to date, with no waiting for a developer's free slot.
Bug fixes
We diagnose and fix issues you report or that come up during a website review.
Technical updates
CMS, plugins and libraries kept current - less risk of security gaps and outages.
Feature additions
New sections, forms and integrations added to an existing website without rebuilding it from scratch.
Tweaks and minor changes
Layout and content fixes and minor functional changes tailored to your current needs.
Speeding up the website
Optimizing load time and Core Web Vitals on mobile and desktop devices.
Website migration
Migration to new hosting or a new server with no downtime or data loss.
Backups and restores
Regular backups and a fast restore of the website in case of a failure or error.
Technical consulting
We advise on technical choices even if you have someone else handle the implementation.
Working formats
A cooperation format matched to you
Choose a billing format that matches how often you need support.
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One-off tasks
A single request with no need to sign a standing agreement.
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Hour packages
A prepaid pool of hours used for day-to-day tasks at your own pace.
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Ongoing technical care
Regular, monthly support - a standing point of contact and priority response to requests.
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Custom terms
Scope and billing matched to the specifics of larger or non-standard projects.
How we handle requests
Six steps, from the first request to a short report on the work done.
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01
Request
You tell us what you need - by email, through the form, or as part of a standing agreement.
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02
Assessment
We review the scope, complexity and time the work will take.
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03
Agreeing on terms
We confirm the scope, quote and timeline before starting work.
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04
Delivery
We carry out the task, keeping you posted on progress for larger changes.
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05
Verification
We check that the changes work on the website before closing the request.
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06
Report
You get a short summary of what was done.
Support packages
Choose a package matched to your website
Three levels of ongoing care - from minor day-to-day fixes to full monitoring and priority response.
- No minimum fee - you only pay for the package you choose, no matter how many requests you send that month.
- Unused hours don't carry over to the next month. Work beyond the monthly limit is carried out by agreement, at a rate of 200 zł net/h.
- Minimum subscription period - 3 months. It then renews monthly and can be cancelled with 1 month's notice.
- Response time is how long it takes us to pick up a request or let you know the expected completion date.
Why it's worth it
Regular support costs less than an outage
Ongoing technical care isn't an extra cost - it's a way to avoid far more expensive and stressful situations.
One neglected update or a missing backup can cost more than a year's support subscription.
See support packagesLower risk of serious outages
Regular updates and backups reduce risk before it becomes a problem.
Predictable costs
You know your monthly website upkeep cost instead of facing unplanned repair bills.
A faster response to problems
A standing contact with a team that knows your website shortens the time to resolve a request.
A website that's always current and secure
CMS, plugins and libraries updated on an ongoing basis, not only after an incident.
One consistent technical history
Every change and technical decision is documented in one place, with one team.
Websites we take care of
Examples of projects covered by our ongoing technical support.
Contact
Let's discuss your needs
Tell us what your website needs and we'll propose the right support format - no obligation.
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1
You send a request
You describe your website and the support you need.
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2
We reply within 1 business day
We analyze your needs and propose the right cooperation format.
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3
We work out the details
Scope, quote and how to submit requests - no obligation on your part.